Montreal, Canada. October 6, 2021.-Punta International Airport (PUJ) Cana received for the fifth consecutive year at the Airport Service Quality (ASQ) awards ceremony of the International Airports Council the awards for “Best in the Region” and ” Better Hygiene Measures by Region ”.
The ceremony was held in Montreal, Canada, during the Customer Experience Global Summit in association with Amadeus, recognizing 108 awards that have been won by 89 individual airports around the world.
The director of Landside Operations, Alberto Smith, received the awards on behalf of the airport from Elena Avila, Executive VP Airport IT and Airline Operations of Amadeus and Luis Felipe de Oliveiras, general director of the International Airports Council (ACI), corresponding for the “Best Airport by Size and Region” in the category of 5 to 15 million passengers in the Caribbean and Latin America, and it is also recognized with the “Best Hygiene Measures by Region” implemented for the prevention of Covid-19.
“In the midst of the most challenging year in the history of our industry, the Airports Council International (ACI) ASQ Awards recognize members who have prioritized listening and responding to the voice of the customer; this has never been more important ”, expressed ACI’s world director general, Luis Felipe de Oliveira.
For the first time, the “Best Hygiene Measures by Region” award, won by 33 new terminals, provided airports with a reliable method to measure traveler responses to surveys on new health measures.
The Airport Service Quality Awards (ASQ) is the leading program for the comparative evaluation and measurement of traveler experiences at airports, assessing passenger satisfaction and with this new category recognizes how airports have responded to prevention measures against the Covid-19.
Punta Cana International Airport is the first airport in the country to achieve this recognition and maintain it for five consecutive years, establishing itself as one of the 10 main airports in Latin America and the most important in the insular Caribbean.
About Airports Council International (ACI)
The ICA is a non-profit organization whose main objective is to promote professional excellence in airport management and operations. Currently, they operate in 1,979 airports in 176 countries.
The ACI Awards show the commitment of airports to continually improve the passenger experience and represent the highest possible accolade for customer experience for airport operators around the world.
Hygiene and Health Protocols at the Punta Cana International Airport
Some of the operational preventive measures implemented at the Punta Cana International Airport include the installation of a thermographic machine in the arrival and departure terminals; a monitoring station with trained personnel from the Ministry of Health and the provision of a primary care space in the billing room.
Likewise, they increased the number of kiosks in the check-in area and, recently, they put into operation six Automated Border Control (ABC) kiosks, the most modern and agile migration registration process for entry and exit. the entire Caribbean, and being the only “Touchless” or “Contactless” airport in the region.
About Punta Cana International Airport
Inaugurated in 1983, it is the first private airfield for international commercial use in the world, the one with the highest traffic in the Dominican Republic and the one with the highest connectivity in the Caribbean, linking 64 cities and 26 countries around the world, and mobilizing eight million passengers per year.
It has two runways, 27 boarding gates, 30 aircraft parking lots and three VIP lounges. It also has its own Recycling and Incineration Center, where 60% of the waste it generates is recycled.